Refund policy

RETURNS AND EXCHANGES (PHYSICAL GOODS ONLY)

Please choose carefully as we are unable to offer refunds on items due to change of mind. We offer an exchange or online credit for all change of mind purchases so long as,

The item is please returned within 14 days of purchase
The item is in original condition
The item is not damaged, used or altered

Please note, we cannot cover postage costs for change of mind items. Email us at  to organise your exchange.

Unfortunately, we do not return sale items unless deemed faulty. You can always contact us for any question at sally@luxegiftscoau.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We apologies if an item arrives damaged, please email us at sally@luxegiftscoau.com and we will organise a replacement, credit or refund.

Exceptions / non-returnable items
Certain types of items cannot be returned, like digital products.

Cancelled orders

Orders older than 30 days after confirmation and deposit paid, once materials and supplies have been ordered are not eligible for a refund.

Refunds
We will notify you once we’ve received and inspected your physical goods return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.